FAQ:
Q1: Are you factory or trade company?
A1: We are factory. And we have ourselves trading company.
 
Q2: What the exactly address of your factory?
A2:  No.27,Beichen Village Industrial Park, Weiyang District, Shaanxi Province China.                                                                                                                            
Q3: Warranty terms of your machine?
A3: One year warranty for the machine and technical support according to your needs.

Q4: Will you provide some spare parts of the machines?
A4: Yes, of course.

Q5: What about the voltage of products? Can they be customized?
A5: Our standard voltage is 380V, 50HZ, 3phase. The voltage can be customized according to your equirement.
 
Q6: Which payment term can you accept?
A6: 100% T/T( Decide according to actual situation)

Q7: How long will you take to arrange production?
A7: we can delivery the normal goods within 7-15 days. Other nonstandard electrical items we will delivery within 25-30 days.
 
Q8: Can you accept OEM orders?
A8: Yes, with professional design team, OEM orders are highly welcome.
 
Q9: Which trade term can you accept?
A9: Available trade terms: FOB, CIF, CFR, EXW, etc.

Q10: Do you provide samples? Is it free or extra?
A10: Yes, we could offer you the sample machine. But it's not free. You need to pay for the sample and the cost of freight.

Q11: What is your terms of payment?
A11: We accept T/T, Western Union, Money Gram, Paypal, L/C, etc.